Intelligent service Entrust with all one's heart

Surprise full of winter

Come as scheduled in spring.

In this“April on earth”The season

“Serve wholeheartedly”2024

3.15 Spring Thanksgiving Customer Travel

A successful ending！

Firm confidence, go all out and take the lead——Since March 15, the Thanksgiving Customer Bank has been launched.，The service team goes deep into the market.，Cumulative visitsNearly 200 cities across the country、Covering more than 500 customers，Always keep a sincere heart.，Listen carefully to every customer's voice and expectations，And rely on professional knowledge and skills.，Committed to providing excellent service to our customers，In order to repay their deep trust and firm support to the service team.。

“Whole heart”Service team based onMaintenance services、Construction services、Intelligent managementAnd other angles to build a service system.，Satisfy customer operationsFull value demand。The team goes deep into the customer site，A comprehensive and meticulous inspection was carried out on all kinds of equipment.，Identify and resolve potential equipment hazards，To ensure the stable operation of the equipment.。At the same time，The technician also targets the customer'sPersonalized needsProvide professional maintenance advice，Help customers improve the efficiency of equipment use，Reduce operating costs，Thought the clientCreate more value。

Visiting，Come across such a thing.。It was already night，The engineer was preparing for a break.，Suddenly received an urgent request for help from local customers.：A grader under construction had a temporary glitch.，Timely maintenance is required。The engineer immediately gave up his rest time.，Drive to the scene。Due to the remoteness of the area，Insufficient road lighting，Poor visibility at night。Even so，Service engineers are still not defeated by difficulties.，On the contrary, it is more determined.Solve problems for customersThe determination of。

Engineers worked through the night at the scene.，Wait until the problem is solved.，It's already dawn.。And this，It was just a small episode in the course of the visit.。All“Whole heart”Service team members know，Every visit and maintenance service，They all carry the expectations and trust of customers.，It also represents the responsibility and responsibility of the company.。

In order to make it more convenient for customers、Efficient service，The service team specially launched“Worry-free maintenance package”Service products，Contains a series ofMaintenance package、Extended warranty package、Hui Shang Hui Service Package，Provide customers with one-stop original parts and maintenance services。This innovation has been widely praised by customers.。

The client said：

I think this of Xugong.“Worry-free maintenance package”Very good，For example, the special service of maintenance.、Extended warranty service，It really saves us worry and effort.；And，It also allows us to evaluate the health of the equipment we buy.，Have a clearer understanding，It is also very convenient for the maintenance of equipment.！

During this visit，The service team also carried out a number of events.Professional trainingActivity，Designed to improve the customer's staff in the operation of equipment、Professional skill level in maintenance and other fields，Develop a deeper understanding of relevant knowledge and skills。By training versatile operators and service engineers，For customersProvide more specializedIndustry、EfficientThe service。
At the end of the visit，The team has received thanks and praise from many customers.。

The client said：

At present, it is being used on Guangxi Expressway.XugongRP2205HDIVAnd so on many pavers carry on the paving work，Contains the main line、Ramp、Asphalt paving in service area, etc.。These XCMG equipment can be paved for about 20 hours a day.，It shows thatExcellent performance of the equipment，It has also been recognized by the project side.。

The service team knows，Every service improvement，It is inseparable from the support and trust of customers.。In the days to come，“Whole heart”Service teamWillFirm confidence，Always focus on the road construction field，With more professional skills.Go all out、Take the lead，Continuously improve the quality and level of service，Create greater value for customers。

Thank you all the way with each customer hand in hand to create a better future.！Your path, our responsibility