April 19 at 10 p.m.，Ordos, Inner Mongolia，The rapid ringing of the telephone pierced the silence of the night.。The customer anxiously contacted Chen Shunfang, the service engineer of Sany Northwest Branch.，After the vehicle is on fire, the high voltage is automatically applied immediately.，The car is parked on the power exchange channel.，The normal operation has been affected.！

The wind is cold、The road is wet and slippery，Chen Shunfang rushed all the way to the scene.，Immediately“Zha”Get in the car and troubleshoot.。Troubleshooting of HV load insulation fault，Be careful and patient。Chen ShunfangCheck every part carefully.，Any wire.、Not a single joint is spared.，My hands are frozen stiff and I dare not stop.，For fear of delaying the normal operation of customers。

Finally ，After numerous attempts，Chen Shunfang found the root cause of the failure.！——There is a problem with the harness connecting the main vehicle to the battery.，Ablation of battery base due to long-term ash deposition。He immediately contacted the supplier to send someone to the scene.，Through joint efforts with suppliers，The fault was finally eliminated at three o'clock in the morning.，Won praise from customers，Frankly speaking, I am grateful to Trinity.“Escort”Guarantee of！Troubleshooting is difficult.，But see the customer's satisfied smile.，Chen Shunfang felt that everything was worth it.。

This is the job of Sany's resident service engineer.，Although full of challenges，But they can also reap a full sense of achievement and pride.。

In many people's eyes，Ordos may represent a tough working environment.，But in the eyes of the service engineer of Sany Northwest Branch，But it represents struggle and hope.。Engineer Chen Shunfang，It is just a microcosm of Sany New Energy Heavy Truck's on-site service team.，Hundreds more across the country.，Build a road together for customers“Safe”Line of defense。

Sany New Energy Heavy Truck On-site Service

With“Dedicated service team+Accessories accompany+24 hour full time response”For the purpose，Follow“In a paranoid manner，By all means，Make the service to the utmost.”Credo of work，Provide“One on one”Butler service，Provide real guarantee for customer operation。