Recently，A race against time、Lu Yao's fearless emergency rescue witnessed the efficiency and warmth of Liugong's after-sales service.。

On-the-spot record of Engineer Liu's service

May 17，A grader owner working at a remote construction site suddenly encountered a gearbox failure.，Due to its remote location,，There is no professional repair shop to repair in time.，Although the after-sales service of the used grader brand was contacted，Maintenance support was not immediately available.。

Because the owner is in a hurry to catch up with the schedule.，He thought that Liugong's after-sales service industry was well-known in the maintenance of motor graders.，In a hurry, he dialed Jiang Quanwei, the sales representative of Liugong grader, at more than 10 o'clock that evening.。

Jiang Quanwei learned about the situation.，Take immediate action，Arrange relevant technical personnel for support overnight。Liugong After-sales Service Team Starry Night，He arrived at the construction site early the next morning.，The fault was quickly checked and repaired.，The normal operation of the grader is ensured.，The site was able to resume work smoothly.。At the same time，Liugong service team provides equipment maintenance training，Deepen customers' understanding of equipment maintenance。

The owner said：“Engineer Liu deserves to be a big brand.，After-sales service comes first。They helped me when I needed help most.，Solved my urgent need.。I am very grateful to Engineer Liu for his help.，I will also recommend Liugong's products and services to my friends and colleagues.。”

Quick response wins word of mouth

In the construction machinery industry，The quality and speed of after-sales service often directly affect the operational efficiency and trust of customers.。Engineer Liu's rapid response and efficient handling，It has won the praise and trust of customers.。This incident not only demonstrates Liugong's commitment to customer service brand.，It also shows its high efficiency.、Professional after-sales service system，It reflects its responsibility and responsibility as a leading enterprise in the industry.，Set an example for the entire construction machinery industry。

Liugong service team always adheres to the customer-centered principle.，Adhere to“15-minute response，Depart in 2 hours，12 hours to complete，24 hours live online”Service commitment，To provide customers with fast and good service。They rely on excellent maintenance skills.，For many customers to solve all kinds of construction machinery problems.，Won the recognition of the market.。

 

 

 

 

In recent years，Engineer Liu actively embraces the digital transformation and upgrading of service distribution business，ThroughDMS、Engineer Liu's smart housekeeper、Digital tools such as Liugong Marketing Assistant，The optimized scheduling of resources and the reduction of operation cost are realized.，Continuously improve the overall operational efficiency of the service business。With these measures, Engineer Liu is able to provide customers with a comprehensive、Efficient、Reliable service guarantee is more handy.，Help partners and customers create more value。

Engineer Liu will continue to uphold the“Serve customers wholeheartedly”The concept of service，To provide customers with better quality、Efficient product and technical services。