Digital intelligence empowerment，Renew and upgrade。June 15, 2024，Shandong Lingong 2024“E610 Customer Service Day”And“Whole heart 3.0”Service brand release conference was held in Linyi, Shandong。Zhou Fulong, Secretary-General of Equipment Management and Maintenance Branch of China Construction Machinery Industry Association，Wen Degang, General Manager of Shandong Lingong，Deputy General Manager、Shi Shengyong, General Manager of Marketing Company，Chief Engineer Chi Feng，Vice General Manager Lin Yuecun and other relevant leaders and customers、Dealer representatives and industry media，They jointly attended and witnessed the launch of the service brand and the glorious moment of the 2024 Quality Wanlihang event.。

Construction machinery aftermarket is a service-oriented industry.，With the increasing number of domestic construction machinery and equipment.，The market competition has shifted from the sales link to the systematic competition of service and even the whole industry chain.，Customers' awareness and requirements for service are also increasing.，Demand is more immediate、Specialization and personalization。At the same time，With the continuous progress and application of digital technology，China's construction machinery aftermarket is ushering in high efficiency、The Digital Age of Intelligence，Promote the service mode from traditional after-sales service to more refined.、Change in the direction of personalization and high-end。

In order to cope with the complex and changeable market competition，Meet the increasing service needs of current customers，Shandong Lingong Continues to Upgrade the Connotation Value of Service Brand，Blockbuster release“Whole heart 3.0”Service brand，Relying on digital service platform，Drive the transformation of proactive prevention services，To be higher、Faster、Better service standards，Provide customers with the ultimate service experience。

Iterative upgrade of service brand

New connotations emerge as the times require

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Over the years，Shandong Lingong always sticks to it.“Reliable bearing of heavy load”Brand concept，Customer demand oriented，Take value creation as the core，Integrate the whole-hearted service idea into every link from new product development to old machine replacement。

2014，Shandong Lingong took the lead in releasing the enterprise-level service brand in the industry.——“All the way”，Unified service standards and service processes have been established.，To provide customers with a more professional、Efficient service experience。

2021，“All the way”Service brand 2.0 Publish，With“Fast、Major、Care”As the core，We have made six brand value commitments to our customers and friends.、10 Service Value Commitments， Endow “All the way”Brand new connotation of service brand，Make the service more popular。

▲Speech by Zhou Fulong, Secretary-General of Equipment Management and Maintenance Branch of China Construction Machinery Industry Association

▲Speech by Wen Degang, General Manager of Shandong Lingong

Nowadays，After three years of practice and accumulation.，Shandong Lingong combines the actual needs of customers and market service trends.，With digital empowerment，The service brand has been upgraded in an all-round way，“AllCheng Quanxin 3.0”Aims to create greater value for our customers and friends.，To contribute to the high-quality development of the industry！

See the future、Smart Enjoyment Service

Building a new ecosystem of digital services

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“Whole heart 3.0”With“See the future，Smart Enjoyment Service”As the core connotation。Shandong Lingong General“Pre”As the key to promoting the transformation from passive service to active service.，Real-time monitoring of the status of key components of construction machinery and equipment through advanced technical means，Once abnormal information is found，The system will issue an early warning immediately.，And quickly assign professional service engineers to the scene for investigation.。This preventive maintenance measured，Designed to ensure that the customer's equipment is always in top condition。

Smart Choice Service、Zhixiu Service、Intelligent management service is customer realization“Smart Enjoyment Service”Important support。Smart Select Service helps customers choose the most suitable equipment according to different working conditions；Intelligent repair service is based on efficient fault prediction system.，Identify and handle equipment failures in advance；Intelligent management services enable customers to easily manage the entire equipment group.，So that that work efficiency is improved，Reduce operating costs。Shandong Lingong is committed to intelligent service means.，Create greater value for customers。

The press conference was also launched.The 14th Shandong Lingong“Quality Wanlihang”Activity，This is Shandong Lingong's practice.“Customer-centric”Undertaking and continuation of business philosophy。Through the Wanlihang activity，Shandong Lingong takes initiative to get close to customers，Listen to your customers，Start from the needs of customers，Improve the quality of temporary products and services more comprehensively。

See the future，Smart Enjoyment Service；Temporary work service，Do not shoulder the heavy trust！In the new journey，Shandong Lingong will continue to bear the trust and trust.，In all working conditions、Full package、Serve wholeheartedly，Practice with all your strength“All the wayPro”Service Value Commitment，Continuously promote the intelligent upgrading of services，For the vast number of customers and friends of construction machinery and equipment escort.，Jointly promote the healthy development of the industry，Inject new kinetic energy into the development of the industry。