June 18, 2024，Xugong Road is a unique project.“Cool all the way to guard wholeheartedly”——National Summer Activities of Sending Cool and Gratitude，To convey coolness and care to our customers。This activity is not only a positive response to the maintenance of equipment in high temperature season.，It is also Xugong Road.“Whole heart”A vivid practice of service brand。

Comprehensive coverage of national linkage

This event，Xugong Road is assembled.68 professional service teams in China，Every team has undergone strict training.，Profound professional knowledge and rich practical experience。Whether it's product consulting、After-sales service、Or technical support，The service team will do their best for every customer they visit.，To provide customers with quality service experience。

In addition，“Serve wholeheartedly”The training team will alsoNine training bases（Xuzhou、Tai'an、Taiyuan、Shenyang、 Zhengzhou 、Urumqi、Huzhou、Chengdu、Nanning and other places）Is the center of the circle，Radiate the whole country，Carry out training Wanlihang。

Tailor-made Worry-free security

For different customer groups，XCMG Road offers a range ofTailor-madeService measures。Benchmarking customers will enjoyEquipment is worry-freeEnsure patrol inspection service，Ensure equipment safety in hot season、Efficient operation。XCMG service engineers will visit customers of new oil surface products and milling machines.，The condition of the equipment was thoroughly checked and introduced.，And provide solutions for individual requirement；At the same time, it will also conduct product satisfaction survey and personalized service demand survey for newly purchased active customers.。

In-depth visits to listen to needs

The service team of XCMG Road will also make in-depth visits to customers in the region.，Listen to their voices.，Understand their needs。

No matter the equipment economy、Configuration、Comfort、Durability、Security，Or the quality and price of spare parts?，And the response speed of after-sales service、Speed of problem solving、Quality of service, etc.，It is the focus of attention of Xugong Road Service Team.。

Zhi Gai Shu Zhuan Management empowerment

XCMG Road“Whole heart”Service teamIn the promotion of traditional services toDigitize、IntelligentThe transformation has also taken a solid step.。

Through process informatization and data governance，Optimized active service model，Achieve preventive services。At the same time，ExcavateRIMS、CRMWait for data vitality，Upgrade Kanban Management，Realize digital-driven fine management。In addition，Build key accounts 360°Portrait standard，Build Customer 360°View，FormulateFull life cycleMaintenance strategy，Provide customers with moreComprehensive、PreciseThe service。

 

In this hot summer, Xugong Road continues to uphold“Whole heart”Service conceptFor the majority of customers to send a cool and care, continue to provide customers with more.Quality、EfficientThe service
Your way，Our responsibility