Eternal continuation and inheritance of ingenuity

 

It has been founded since 1919.，Germany Lintaige always with excellent product quality and exquisite technical support，Serving the global road infrastructure field。For more than a hundred years，Several generations of Lintaige people have always put after-sales service in the first place.，Strive to provide customers with the best construction experience。

 

In this interview，Let's walk in together.Wilson TanThe world，Learn how Lin Taige engineers maintain top-notch after-sales support。

 

 

Q：HelloWilson，What is your position in Lin Tai Ge?？

A： I am Lintec&LinnhoffAfter-sales Service and Training Manager。I have been working in Lin Tai Ge for more than 30 years.，Twenty-five of those years were spent in China.，I manage customer service.、After-sales support and quality control。

 

 

Q：Can you tell us about your main tasks?？

A：My job is to solve the problems of the mixing station at any time.，Ensure that the customer is satisfied with the use of the mixing plant；Communicate with engineers at the project site at all times，Once there is a problem，Find a solution to the problem as quickly as possible。

I also manage the installation of new equipment.，Early stage of equipment installation、Medium term、The latter part contains a lot of detailed work.，For example, before the installation of the equipment, judge whether the layout needs to be adjusted according to the foundation drawing and the layout of the customer site.。In an actual project，The preliminary work will involve many safety issues.，According to the foundation drawing, I will provide the customer with complete equipment installation suggestions.，Ensure the smooth progress of later work。

 

 

Q：How do you understand your relationship with customers in your work?？

A：I want to be friends with all my clients.、Partner，Build a good relationship based on mutual trust，And solve problems by listening and understanding customer pain points。I appreciate every interaction with my customers.，This helps me to keep learning and adapting.。I've dealt with a lot of tough situations.，Challenge after challenge has enabled me to constantly improve my ability to deal with different customer problems and communication skills.，And apply these experiences to the next problem.。 

The way I see it，The most important part of customer support is problem resolution.，No matter when or where the problem occurs.。For our customers，Downtime at the plant is very expensive，So I will do my best to minimize the maintenance time.。In the process of solving the problem，Customers will also see us as a reliable partner。

 

 

Q：What is the most memorable project you have participated in?？

A：Work for so many years.，I can't remember the exact number of projects I participated in.，One of the things I am most proud of is the Hong Kong-Zhuhai-Macao Bridge project.。The requirements of the Hong Kong-Zhuhai-Macao Bridge project are very stringent.，I have been working on the project site for about 2 months.，The project is very complex，Need to customize a special solution for the project，Time is tight for both delivery and installation of equipment。But eventually，We succeeded in finishing the task ahead of time.，Customers are very satisfied with the performance of our Lintaige mixing station and after-sales service team.；For me，I am also very honored to participate in this.“Super Engineering”。

 

 

Q：What do you hope to achieve in the coming years?？

A：I'm still looking forward to the future.，Because I have a new task in my job this year.：TrainingLintec & LinnhoffAfter-sales service engineer，I'm excited to pass on my 30 years of experience to the next generation.。

 

 

Q：What do you like to do in your spare time?？

A：Than watching TV or looking at your phone.，I prefer playing with Lego.，It can relax my mind.。I have two sons.，The eldest son served in the Singapore Navy.，The second son is studying at the Polytechnic Institute.。We like to go to the Singapore Zoo together on weekends.、Marina Bay and other places to play。

 

ThanksWilsonParticipate in this interview。As the epitome of Lin Taige's after-sales team，Not afraid of challenges，Consistently provide support services to customers，Make the after-sales service of Lin Taige more reassuring.、 Don't worry 。