If quality determines the arrival rate of products,，Then the service will determine how far the product can go in the market.。Based on“Customer first”The idea of，After years of customer service accumulation, Malani，Precipitated a set of after-sales service care activities、Covenant of Maleny、Customer-centered service processes such as intelligent innovation，Cast highly recognized by the industry and customers“One election, Maleny.，Choose Maleny every time”Reputation of service。

After-sales service care activities every year

After-sales service for the manufacturing industry，Only the starting point，There is no end。Malani After-sales Service Department，Every year, after-sales service care activities are carried out all over the country.，His footprints are all over the country。Wherever Maleny's equipment is.，Marini After-sales Service Team，All as fast as possible、The most professional service，Ensure that the customer's project is not affected。

Engineer of Malani's after-sales service department，Use of customer equipment during after-sales services，Provide the inspection and maintenance of the whole process，Through the analysis and comparison of the usage data,，Optimize the performance of the equipment。Through direct communication with customers，Understand the customer's more realistic construction scenario，Close to customer needs，Use professional knowledge and skills，Answer questions and solve doubts，Develop appropriate solutions。

 

The Maleni Covenant has been held for 15 consecutive years.

Maleny's years of continuous service in the form of、Continuous innovation in concept and other aspects，Through perfection、Thoughtful、Quality、And personalized service.，Eliminate all potential problems for the customer。It has been successfully held for 15 consecutive sessions.，It has trained and exported many professional technical and managerial talents for the industry.，It's Marlene science、The embodiment of improving the after-sales service system。

At present，Maleny has set up an efficient training system.，Set up rich and targeted courses+Systematic and intelligent practice，Be anxious for the customer，Help customers with their needs。

Hand in hand with customersIntelligent innovation

Since Malani entered the Chinese market,，Always work together with customers。At present，With the continuous development of asphalt mixing equipment market,，Customer demand changes and upgrades are also accelerating.，At“Double Carbon” In the background，The customer industry is also facing digital transformation.、Energy transformation、Intelligent upgrade、Multiple challenges such as high-quality development。Under this trend，Maleny uses innovative mechanisms，So as to be more accurate、Meet customer needs more effectively。

2022，At the construction site of Jiuma Expressway in Northwest Sichuan，For special construction environment，According to the innovative thinking proposed by customers，Set up R & D team with customers，In the fastest possible time，An intelligent system for adding asphalt additives is developed.，Perfect solution to the needs of customers， Use advanced innovative scientific and technological means，Innovate with the customer，The product functional attributes and customer empathy are realized.。

With years of experience in asphalt mixing plant manufacturing、Industry positioning and complete digital services，Marini has always been committed to optimizing value creation for customers.，Help customers improve their competitiveness。To provide a higher quality value experience，After-sales service is an integral part of Marini's global service system.，Malani is committed to building an after-sales service team composed of professional and technical teams.，Customize business support solutions for customers，Provide fast、Efficient technical and service support。