“It is to fully guarantee the normal operation of the equipment.，Meet customer production tasks，Do a good job of communication and coordination between the company and customers。”

Joined XCMG since 2012，Li Baosong has been working in the field of service engineering for 12 years.，From Heidaigou Coal Mine in Inner Mongolia to Julong Copper Mine in Xizang.，He deeply practiced it“Create value for customers”Global Employee Code of Conduct，Always provide customers with practical actions“Service beyond expectations”。

01Respond quickly，Face the difficulties

Early June 2023，Fujian is unusually hot in the beginning of summer.，The temperature in the mining area is approaching 40 degrees.。The first batch of XCMGXDR80TThe mine car is ready for delivery to the customer。However，Due to a temporary upgrade of local mine safety standards,，The equipment needs to meet new additional conditions in terms of vehicle braking force.，It poses a great challenge to the production schedule of the whole project and the ability of service personnel.。

Li Baosong acted quickly.，Coordinate technical support，Replace the high-strength friction plate on site，Adjust the nitrogen pressure of the front axle suspension cylinder。He and his team are in the hot sun.，The clothes were already soaked with sweat.，But they did not stop their work.。Two days in a row.，All equipment finally meets all requirements.，Smooth access to the mining area。Customers highly appreciate XCMG's speed and professionalism，Less than a month.，The second batch of equipment was also delivered smoothly.。

02Take good care of everything，24/7 service

Li Baosong is well aware of the importance of the normal operation of the equipment to the production of the mining area.，To ensure mine production，Driving late at night、The biting cold of minus 40 degrees.、Snowy plateau……For him，It has long been a common practice。

2023，Li Baosong led the team to“24 hours a day”Nanny service，Fully guarantee the high-intensity operation of 33 trams for Fujian customers，Cell phones are never turned off，Always ready to respond，The fault site can be reached within 5 minutes.。This spirit of meticulous service，Let Li Baosong win the recognition of customers.，Granted by the customer“Outstanding Collaborator Award”。

In addition，He also coordinated the establishment of a regional spare parts warehouse in the local area.，Covers 80TETram、90TMine car、950DAVarious spare parts of excavator，Ensure the timeliness and efficiency of equipment maintenance，Maintain equipment attendance at 95 percent%Above。A series of initiatives，Continue to purchase 54 sets of XCMG for this customer in 2023XDR80TETrams have laid a solid foundation.。

03Professional growth，Achieve excellence

A look back at 2012，When Li Baosong first came into contact with mine work,，I have only mastered the basic maintenance skills of excavators.，Now it has grown into a service expert of mining machinery and equipment.，Mining excavator、Mine car、Rotary drill, etc，Can deal with it with ease.，AlsoOnce for“The first dig in China”XE7000 and XCMG driverless mine cars and other star equipment to provide support services。

During the service，Li Baosong also pays attention to the training of new people.，Bring out five or six excellent students one after another，Have been in major mines.，Even overseas，Responsible for key projects。

Take on a great responsibility、Walk on the main road、Cheng Daqi。Li Baosong interpreted it with practical actions.“Service beyond expectations”The true meaning of，Gradually become a service engineer trusted by customers，He will continue to be professional and enthusiastic in the future.，Achieve more in the service sector。