【Original article of China Road Machinery Network】All the time，Service is a top priority in Caterpillar's corporate strategy.。Recently，China Road Machinery Network Enters Caterpillar Agent Huabei Lixing Machinery，How about seeing Caterpillar and its dealers on the ground again“Customer-centric”，Provide professional services to customers、Partner、The whole journey、Reliable high quality service。

Adhering to the concept of sustainable development，Caterpillar is constantly improving the quality of its products and services。Caterpillar's global dealer network covers approximately 190 countries，156 agents。The total number of employees in the global dealers has reached 16. 30 thousand ，More than 2,800 dealer workshops。The global dealer network is Caterpillar's primary channel for bringing products and services to market，It is also the core competitiveness of delivering product value.。

During the visit，The author understands that，From the moment the customer makes a new purchase，Caterpillar's service runs through the whole life cycle of equipment.，Through maintenance、Overhaul、Service solutions such as remanufacturing and refurbishment，Provide customers with the value of the whole life cycle of equipment。

Huabei Lixing Machinery：Your Device Management Expert

North China Lee Shing Hong Machinery is headquartered in Beijing.，Is the regional agent of Caterpillar in Northeast and North China.。The company's business covers Heilongjiang、 Jilin 、Liaoning、Shanxi、Hebei、Inner Mongolia、Beijing and Tianjin, More than 40 branches have been established in the region.，It also has an advanced Li Shing Hong Mechanical Equipment Renovation Center in Tianjin.。Huabei Lixing Machinery Co.“Focus on the customer”It is the core value of enterprises.，Make the most of big data、Innovative ideas and new technologies such as intelligent interconnection create excellent value for customers.。

Li Shing Hong Mechanical Equipment Refurbishment Center in Tianjin Port Free Trade Zone

An excellent service shop is an important foundation for Cat dealers to provide high quality service to their customers.。An Yingna, general manager of machinery marketing department of North China Lixing Bank, said.，As Caterpillar approaches its 100th anniversary，The Li Shing Hong Mechanical Equipment Renovation Center also celebrated its 20th anniversary.。Li Shing Hong Machinery Equipment Renovation Center is the largest in North China.、The maintenance workshop with the strongest comprehensive ability。The center mainly carries out the maintenance of traditional mining equipment.、Purchase of parts、Overhaul of assembly components、Business such as complete machine overhaul, renovation and remanufacturing。As a Caterpillar Certified Overhaul Center，The center adheres strictly to Caterpillar operating procedures and refurbishment standards.，It has been certified by Caterpillar for pollution control for 15 consecutive years.。

Workshop of Li Shing Hong Mechanical Equipment Refurbishment Center

Caterpillar has a high demand for dealer professionalism.。Luo Dong, CEO of North China Lixing Machinery, said.：“Caterpillar dealers protect their customers' equipment with first-class service.。Perfect after-sales service system is a strong guarantee for professionalism.。North China Li Shing Hong Machinery Co., Ltd. has a maintenance workshop certified by Caterpillar.、Professional testing equipment、Complete set of special tools、First-class service team。These are the reasons why we have the confidence to help our customers achieve long-term success.。”

At the beginning of the design，Caterpillar has considered multiple product lifecycles.。Through major repair or refurbishment services，The performance of the equipment can be restored to a state close to that of a new machine.。According to Li Dechuang, general manager of Lixing Machinery and Equipment Renovation Center,，Of a large mineCat^® The 8750 dragline has accumulated more than 70,000 hours of work.，Caterpillar has designed this product with multiple overhauls in mind.，To ensure that the efficiency of the equipment after the overhaul is still as good as new.。Li Shing Hong Mechanical Equipment Refurbishment CentreThis equipment has been overhauled for 30,000 hours and 50,000 hours.，The future will be for this one.“Big guy”Do 7.50,000 hours of overhaul。

The Lei Shing Hong Machinery and Equipment Rebuild Center is a Caterpillar dealer that provides customers with spare parts from、To equipment overhaul、And the epitome of the whole life cycle solutions such as the whole machine renovation.。From land to sea，From the rig's generator set，To build microgrid and digital center equipment for customers.，From excavators active in building China's land to mining trucks engaged in mine solutions、Dragline and other equipment，Cat dealers are always helping customers become more efficient.，Reduce costs，So as to obtain better economic returns.。Caterpillar provides full technical and service support in this process.。

The Lei Shing Hong Machine Equipment Rebuild Center represents more than just the service capabilities of a Caterpillar dealer.，It also reflects Caterpillar's high standards for dealer pollution control and safety。So far，The Tianjin workshop has completed a number of sets, including off-road trucks.Cat^® 789、Caterpillar's Largest TractorCat^® D11、Complete machine renovation business of large equipment such as generator sets；The workshop is equipped with a third-party environmental protection housekeeper certified by the Environmental Protection Bureau.，Regular assessment and inspection of the workshop；The company is equipped with safety supervisors.，Specially-assigned person is responsible for safety affairs of the workshop，Equipped with sewage treatment system，Realize the reuse of water for equipment cleaning。

In addition，Caterpillar also offers a“Master of service”And other training programs.，Help sales staff to understand product features and customer needs，And help engineers improve their technical level.。Caterpillar and Huabei Lixing Machinery have a complete set of processes and plans.。Maintenance technicians are recruited regularly every year.、Cadet，The training department shall train the technicians by combining theory with field maintenance practice.，Let them gradually realize the examination and promotion.，And eventually grow into experience.、Have skills、Qualified maintenance technician。During a visit to the training workshop of the Li Shing Hong Mechanical Equipment Refurbishment Centre，The author sees that the workshop is equipped with training facilities with multiple functions.，Can meet the needs of daily technical training，Including engineers、Apprenticeship and customer training。Huabei Li Shing Hong Machinery Co., Ltd. won the CaterpillarTCDP ACertification，Trainees who complete the training receive an official Caterpillar certificate.。In addition, the Li Shing Hong Mechanical Equipment Refurbishment Center also has access toIFACaterpillar Certified Laboratories，There are damaged parts here.，Used for failure analysis training。The laboratory is equipped with professional tools and teaching AIDS.，Help the trainees to observe and analyze the causes of failure。

It is the continuous investment in service hardware and software.，The service capabilities of Caterpillar and its dealers are on full display，It has also won the high recognition and trust of our customers.。Future，As technology continues to advance and customer needs continue to change，Agents will continue to uphold“Major、Efficient、Innovation”The spirit of service，Join hands with Caterpillar，Create more value for customers。And in the process,，Polish every detail.、Every technological breakthrough、The intention of every service，It will become a driving force for industry progress.、A powerful driver of customer success。