“Genba”It's a Japanese word.，It has many meanings。It literally means.“The real place”，But in businesses and industries in Japan and around the world,，The word means more than just a physical location.。

“Genba”Includes all the environments and processes that get the job done and actually create value。Get to know the customer“Genba”Very important for Komatsu's pursuit of excellence，Only in-depth understanding of the customer“Genba”,We can create productivity.、Security、Employee satisfaction and other values，To meet the real and potential needs of customers.。