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The five major war zones go hand in hand

His footprints are all over the country

Go deep into hundreds of cities and visit hundreds of families

Gather a thousand golden words

……

△The company leader led the team to visit customers in the front line.

Since the launch of Global Service Wanlihang in early August,，Zoomlion Intelligent High Machine has achieved fruitful results in the domestic market.，Overseas markets are also in full swing.。

From the prosperous cities in the east to the coastal cities in the south，From the vast grasslands of the north to the fertile lands of the centre.，Zoomlion Intelligent High-speed Machine Service Team Communicates Sincerely with Customers Face to Face，Listen carefully to customer needs，Deep focus on customer feedback，Deliver faster and more efficiently、Precise solutions，The spirit of service with ingenuity，Bring more excellent value experience to customers with practical actions。

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Extreme Service Intelligence Enabling

“Digital Service Management、Intelligent service-driven、Intelligent IOT monitoring、Complete spare parts supply……A series of innovations and breakthroughs in the service field of Zoomlion Intelligent High Machine，Create a new service guarantee system。” Yu Kai, manager of service spare parts department, said：“We are committed to making 1 complete.、5 quick、The Sincere Service Concept of 7 Exemptions Is Implemented，Bring the best quality to users、The most professional service。”

△Service personnel communicate with customers face to face

Five major areas、38 outlets、137 Service Engineers、138 sets of 100,000-yuan mobile warehouses……Zoomlion Intelligent High Machine Empowers with Wisdom，Create the ultimate service，Further strengthen communication and cooperation with customers，Continuously improve customer satisfaction，Achieve common development。

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Eastern theater

Facing the double challenges of hot summer and peak season，The service team of Zoomlion Intelligent High Machine goes deep into customers' homes.、The office、Construction site，Listen to the voice of customers face to face，Collect customer suggestions and feedback。

For five years，From the first few devices of a customer in the east，It has developed to the present scale of hundreds.。“The equipment of Zoomlion Intelligent High Machine is stable and reliable in performance.，The failure rate is low，And that work efficiency is greatly improve.。”The person in charge of the company mentioned that the service was full of praise.，“Whether it is routine maintenance or emergency repair，Be able to respond and resolve problems in the shortest possible time。Free training has benefited us a lot.！”

△Eastern War Zone Service Wanlihang Activity Site

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Western theater

The prairie is boundless，Desert smoke，The Western War Zone has a vast service territory.，There are many challenges。August 16，A construction site in Xinjiang，The sun is scorching，A device encountered a sudden difficulty.，Customers are burning with anxiety。Zoomlion Intelligent High Machine Service Team Responded Quickly，Through remote diagnostics，Accurate fault location。After that，Carried by service engineer“Mobile warehouse”，Get to the scene quickly。After more than 20 minutes of repair and testing,，The equipment is revitalized，Customers are all smiles，Praise the speed of service、Accurate、Deep。

In this vast land.，Zoomlion Intelligent High-Tech Team Gives Full Play to the Advantages of Intelligent IOT Monitoring，“Zero kilometers，Seconds to the scene”，Quickly resolve customer equipment failure，Will diagnose remotely、The advantages of mobile accessories library are brought into full play。

Respond quickly within ten minutes of receiving a request for help，Solve the problem completely within 24 hours，Zoomlion Intelligent High Machinery Company always puts customers first.。Reliable product，Great service，Zoomlion Intelligent High Machine has won wide acclaim in the northwest border area.，Become the most solid backing in the hearts of renters，Heart and hand are connected。

△Western War Zone Service Wanlihang Activity Site

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Southern theater

Xiamen，This beautiful coastal city，With its unique charm, it attracts the attention of countless people.。And here，The service team of Zoomlion Intelligent High Machine has also received gentle treatment from customers.。

In the client's office.，The person in charge of the company received the visit of the service team with the warmth of an old friend.。He said with emotion.：“The equipment of Zoomlion Intelligent High Machine is just like our old friends.，Accompany us through countless days and nights.。”And behind this deep friendship.，It is Zoomlion's persistent pursuit of service for many years.。

This visit，The service team conducted a comprehensive inspection of more than 70 devices for the customer.，Some of the equipment was maintained and repaired.。According to statistics，In the past year.，Zoomlion Intelligent High Machine has provided more than 20 professional services and training support for it.，It ensures the stable operation of the equipment and the operational needs of customers.。

△Southern War Zone Service Wanlihang Activity Site

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Northern Theater

Northern Theater Service Team Rate R & D、Quality、Service sales elites across six provinces and two cities，In-depth visits to more than 20 customers，Collect and efficiently resolve customer feedback，And answer questions for customers on the spot.。

On the vast grassland，In a remote city，The service personnel of Zoomlion Intelligent High Machine interpreted it with practical actions.“Be on call，Have something to answer.”A promise。A customer in Inner Mongolia said.：“In such a remote city.，Can service of Zoomlion Intelligent High Machine be so fast and thoughtful?，Much more than we expected.。They are not only constantly improving the quality of their products.，It also gives us great help in front-line service.。This kind of all-round support，Let our company continue to expand and develop。”

△Northern War Zone Service Wanlihang Activity Site

5

Central Theater

The central region is the economic hinterland of the country.，The service of Zoomlion Intelligent High Machine here is also remarkable.。

In Yantai, Shandong、Bengbu, Anhui、Hubei and other places，The service team of Zoomlion Intelligent High Machine is more enthusiastic and professional.，In-depth front-line to provide customers with a full range of service support。They not only guarantee the supply of regular accessories 24 hours a day, but also have competitive prices for accessories.，The normal operation of customer equipment is ensured.，It is also interconnected through a multi-platform service system.，Realize the whole process of transparent management of the service process。This deep integration of technology and services，Let customers feel unprecedented convenience and peace of mind.。

△Central War Zone Service Wanlihang Activity Site

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Intimate ingenuity and innovation

Service Wanlihang Activity of Zoomlion Intelligent High Machine，It is not only a deep test and improvement of service quality.，It is also a heart-to-heart communication with customers.。In this journey of service across thousands of mountains and rivers，Zoomlion Intelligent High Machine provides customers with equipment installation and commissioning、Daily maintenance、Troubleshooting、Technical training and spare parts supply and other comprehensive service guarantee，Practiced with practical actions“Customer first”A promise。

Industry's first mobile accessories library、The 2-hour drive radiation area covers the whole country.、Solve 95 in 24 hours%Malfunction problem，Assisted by remote diagnosis+Big data platform and other intelligent empowerment……Zoomlion Intelligent High Machine has realized the innovation and transformation of service mode.，Greatly improve the industry service efficiency and customer satisfaction。From“Passive waiting”Traditional service model，Transformed into“Active foresight、Quick response”Intelligent service system，Zoomlion Intelligent High Machine is Leading the New Trend of Industry Service。

△Service personnel solve customer problems on site

Zoomlion Intelligent High Machine 2024 Service Wanlihang，It is a journey of deep blending of quality and service。This trip spread all over the land of China.，It not only brings unprecedented service and care to our customers,，It also highlights the deep ploughing of the domestic market by Zoomlion's intelligent high machine.、Firm steps to strengthen local services。

Future，Relying on intelligence、The innovative power of digitalization，Zoomlion Intelligent High Machine Will Promote the Overall Upgrade of Service Experience，Continue to provide customization for customers、High-performance solution，Leading the Service Reform of Domestic Aerial Work Machinery Industry，Join hands with customers to draw a magnificent blueprint for the development of the industry。