All for the customer

“All for the customer”Not just a slogan.，It is also a belief deeply rooted in the hearts of every Trinity.。

On the afternoon of August 14th，The working hours of one set in the slag beneficiation plant exceed 15,000 hours of TrinitySY245 Excavator sudden stop，Although the fire is under control，But the equipment lines have been hit hard.，There is no hope of repair。Production tensions are further exacerbated by a backlog of smelting slag.，The scene was full of tension.，Every passing second is an urgent call for smooth production.。

Just when the customer was anxious to fix the equipment.，Feng Ruitao, Sany Service Engineer, arrived at the scene.。He made a careful general inspection of the equipment.，It was found that the wire harness inside the cab and the wire harness of the air conditioning evaporation box were badly ablated.。The equipment is corroded and aged in the high-temperature slag environment for a long time.，Making the repair work extremely difficult.，It's almost impossible to start。

Face this situation，Feng Ruitao realized that the body harness needed to be replaced urgently.。The mountain of mineral materials and the increasing production pressure make customers very anxious.。After in-depth communication with the customer，Confirmed the maintenance plan：On the one hand, order the required accessories.，On the other hand, use the existing resources of customers.，Let the equipment work first.。

Situation on the spot

The whole vehicle harness is ablated

After the first day of cleaning up，The engineer removed the cab.，Remove the attachment，Tidy up the combustion harness，Maintenance steps are initially determined.。

The next day，Start repairing the harness one by one，The temperature of the maintenance space is about 60 degrees.，Thread-breaking site stenosis，The engineer squatted for a long time.，Clothes are always wet.。Facing the double test of high temperature and physical limit，Feng Ruitao's mind is full of customers' eager eyes.。Endure the heat and pain.，After 13 hours of continuous work.，Finally, the repair of the ablation harness was completed at 9 P. M. the next day.。

On the third day,，Feng Ruitao insisted on checking and confirming the main root of the new wiring harness.，Carry out a comprehensive inspection of the equipment.，After confirming that everything is normal.，Start the device。After the test run，The operation of hydraulic system and equipment is normal，The machine returns to the production line.。The customer's recent worries have been dispelled.，The furrowed brows unfurled.，Showed a happy smile.。

“Customer first”It is the cornerstone of Sany's operation.，Defend the service wholeheartedly，Every departure and guardianship live up to expectations，Respond to the ever-changing needs of customers with the same original intention。