On the vast territory of the global construction machinery industry，Zoomlion's intelligent high machine is in full swing.“Global Service Journey”Activity，Write a new chapter of service。

Since the launch of Global Service Wanlihang in early August,，More than 100 overseas service personnel of Zoomlion Intelligent High Machine，Across mountains and seas，Go deep into the Russian-speaking area、Europe、Asia Pacific、Central and East Africa、Six regions including South America and North America，Provide customers with equipment installation and commissioning、Daily maintenance、Troubleshooting、Technical training and spare parts supply and other comprehensive service guarantee，Effectively address customer needs。

This one crosses borders.、In-depth market service feast，It not only demonstrates the strong service strength and excellent service ability of Zoomlion.，It has been established in the hearts of global users.“The ultimate service，Exceed expectations”Word of mouth。

△Zoomlion Smart Hi-Tech 2024 Global Service Journey is in full swing

Localization+Specialization Fulfills Service Commitment with Extreme Spirit

Service is a precaution.，It is urgently needed by customers，It is also a continuous lean product performance.，An important way to meet the diverse needs of customers。Global Service Journey，It is a face-to-face communication between Zoomlion Intelligent High Machine and overseas customers.，Listen to your customers，Resolve customer issues，A good opportunity to get differentiated demand from different markets。

In order to better serve overseas customers，Zoomlion Intelligent High Machine has adopted a localized service strategy.。The service team is composed of key employees assigned by the company and local service engineers who have received strict professional training.，They are familiar with the local culture.、Legal and market environment，Ability to deeply perceive customer needs，Improve service quality and efficiency。

△Overseas service personnel of Zoomlion Intelligent High Machinery took a group photo with customers.

Russian-speaking area

Overseas Service Team of Zoomlion Intelligent High Machinery goes deep into many places in Russia，Face to face with customers，Accurately capture demand，Ensure customer satisfaction。

Aiming at the problem of operation habits reflected by the client，Service team responds quickly，Joint R & D team to upgrade the system，Improve the flexibility of equipment operation，Investigate potential safety hazards，Enhance security。

In Voronezh，Service personnel also conduct on-site operation training for customers' operators.，Help them quickly master the operation skills of the new machine，Highly recognized by customers。

△Site of Overseas Service Wanlihang Activity in Russian Region

Europe

In Europe，Overseas Service Team of Zoomlion Intelligent High Machinery goes deep into Hungary、Poland、Belgium and the Netherlands，Face to face with customers，Not only provide on-site training for customers、Basic services such as equipment patrol inspection，Also listen carefully to the voice of customers.，Respond quickly to customer needs and pain point，Provide personalized solutions，Comprehensively enhance customer experience。

△Overseas Service Wanlihang Activity Site in Europe

Asia Pacific

In the Asia Pacific region，Overseas service team precisely meets customer needs in Singapore and Malaysia。In view of the problem of insufficient familiarity of customer managers with high-tech equipment.，Zoomlion Intelligent High Machinery Dispatched Local Senior Engineers，Tailored and systematic training programmes。

Training covers multiple branches of the customer，The layers are clear，Focus on practical results，Be supplemented by examination and test，Significantly improve the professional competence of the customer service team，It is well received by customers。

△Asia Pacific Overseas Service Journey Event Site

East and Central Africa

In the Middle East and Africa，Overseas service team has face-to-face communication with many major customers.，Accurately capture customer needs and pain points。

AtTabukWinter Asian Games events，Facing the complex working conditions of the forklift truck，The team responded quickly，Join hands with domestic R & D forces to solve customer problems，To ensure the smooth progress of the project.。

△Central and East Africa Overseas Service Wanlihang Activity Site

South America

In South America，Overseas Service Team Demonstrates Excellent Emergency Response，Quickly meet the urgent maintenance needs of large customers。

In Sao Paulo, Brazil，The local service engineer drives to the customer site late at night，Investigate and repair equipment failures overnight，Escort weekend reception activities for customers。

In Argentina，Chinese engineers led local service teams to rush to repair customers' equipment overnight in the cold.，Not only does it show“Chinese speed”，It also highlights the excellent quality of Zoomlion's intelligent high machine service.，Further deepen the close cooperation with customers。

△South American Regional Overseas Service Wanlihang Activity Site

North America

In North America，The overseas service team spans 8000 kilometers，Provide customized training and instant solutions for 6 key customers。

When visiting a customer company，Zoomlion Intelligent High-speed Machine Service Team listens carefully to customer improvement suggestions，Three difficult problems were solved on the spot.，Customize the equipment according to the customer's driving habits.，It has won high praise from customers.。

△North America Overseas Service Wanlihang Activity Site

△Face-to-face communication between overseas service personnel and customers

△Overseas service personnel explain the latest policies to customers

△Overseas service personnel check the equipment for the customer

Digitize+Comprehensive upgrade of intelligent service mode

As a leader in the aerial work machinery industry，Global Service Strategy of Zoomlion's Intelligent High-speed Computer，Always at the forefront of the industry。In the overseas service sector，Zoomlion Intelligent High Machine not only strengthens the construction of localized service system，But also through digitization、Intelligent service means，Promote the overall upgrade of service mode。

△AWP-LinkCell phoneAPPSoftware

 

AWP-LinkCell phoneAPPPromotion of software，It is a highlight of the overseas service upgrade of Zoomlion Intelligent High Machine.。AWP-LinkThe remote management of equipment by customers can be realized.、Online repair and other functions，Greatly improve service efficiency and customer satisfaction。

AWP-LinkThe software makes the service of Zoomlion Intelligent High Machine more intelligent.、Convenience，Customers can monitor and manage equipment anytime, anywhere，The online management efficiency of the equipment is improved.。

△Industry-first service“Move the library” Concept

In addition，Zoomlion Intelligent High Machine also establishes a mobile library.、Promotion of smart helmet projects and other initiatives，Implemented services from“Passive”To“Initiative”、From“ Artificial ”To“Intelligence”The transformation of。

Upgrade from service concept to service standard，From the gradual coverage of the global market of the service network to the comprehensive promotion of the differentiated service strategy，The overseas service of Zoomlion Intelligent High Machine is bringing more and more customers a service experience beyond expectations.，It also laid a solid foundation for the company's globalization strategy.。

 

Zoomlion 2024 Global Service Journey Event，It is a double feast of quality and service。Through this activity，The company not only provides more intimate for global customers、Efficient、Professional service experience，It also demonstrates the excellent layout and firm determination of Zoomlion Intelligent High Machine in the global service strategy.。

Zoomlion will also actively explore a new path for the integration of intelligent manufacturing and services.，In order to be intelligent、Digital means continue to enable service upgrading，Provide perfect service solutions for global customers，Jointly open a new chapter in the aerial work machinery industry。