September 26th, 11:45 a.m.，Remote Electric Heavy Truck 400 Receives Jinan User Rescue Call，The vehicle broke down when passing through Pizhou, Xuzhou, Jiangsu Province.，Staying in Jiangsu, 70 from Xuzhou.kmPizhou is close to the Zaozhuang section of Shandong Province.，Waiting for rescue。Chen Qiong, Service Engineer of Electric Heavy Truck Service Department, received a call for help.，Call the remote heavy truck Xuzhou service station at the first time，The service station quickly determines the fault code after arriving at the scene.，And after inquiry and investigation，The cause of the failure was found。

Solved in 8 hours 24 hours closed loop

The clock is ticking，The service team didn't waste a second.，After determining the cause of the failure, contact the company urgently to coordinate the relevant accessories.，And arrange service stations for on-site treatment.。On that day, a group of accessories needed to be transferred from Ma'anshan.，The service team is waiting.，Replacement of existing parts is completed，This part of the troubleshooting is realized.，At the same time，Urgently arrange and coordinate the spare parts to be sent to Nanjing across 350 kilometers.。

Race against time to operate quickly for customers

In the process of waiting for accessories，Chen Qiong, the service engineer, synchronously arranged the on-site inspection of the battery manufacturer's service station.，Complete battery related maintenance and repair。Night falls，In everyone's anxious waiting.，Chen Qiong received the news that the accessories had arrived in Nanjing and rushed to the handover.。20 that night:After receiving the accessories in Nanjing at 00，Chen Qiong drove nearly 4 hours to the scene.，Finally on the same day 23:50 Deliver spare parts。

When the accessories arrive，Chen Qiong can't take a rest.，Immediately cooperate with the service station to disassemble and assemble the unit on site，Around 2:40 p.m.，The vehicle was finally repaired.，Test run normal fault no longer occurs。

Cheng Xin serves，Service first

Through non-stop relay and perfect service team cooperation，The vehicle rescue finally came to an end.。Chen Qiong, service engineer, handed the vehicle to the driver for help.，Master Zhang said there was no problem after the test drive.，He also expressed his gratitude to the service staff.。

“The fault does not leave the province.”

Master Zhang said：“I've been driving for 10 years.，As long as the vehicle breaks down in Jiangsu Province.，The vehicle was repaired on the same day.，Very reassuring.，Your service team is great.，Whenever the vehicle breaks down，Never leave the province with a breakdown.，Thank you！”

The bridge of trust will be built forever

Thank you and recognition of Master Zhang.，Let everyone in the service team be energetic after a busy day.，It will provide more users with better and more satisfactory services.，Also strive to achieve industry-leading services！

Electric heavy truck service engineer Chen Qiong said.：There are many service engineers like me who are determined to achieve the ultimate service.，They plough the front line，Build a bridge of trust with professionalism and enthusiasm，It is a mission to escort long-distance commercial vehicles.。