Excellent service engineer：Han Yongfei

November 20，At the November Agent Marketing Meeting of the Pump Road Business Department，Vice President of Sany Group、Mr. Jiang Qingbin, Chairman of Pumping Road Business Department, commended Han Yongfei, an outstanding service engineer.，Issue a certificate of honor to them.、Medals and 13180 yuan cash award，To commend and affirm his outstanding contributions.。This not only reflects Sany's persistent pursuit of service quality.，It is also an inspiration to every Trinity person.“Advanced”As an example，Continuous progress towards excellence。

 

His story

2007，Han Yongfei entered the company as an intern，With the master in the Yan'an office in various construction sites.，He always keeps his feet on the ground、Diligent study，Practice over and over again and in-depth study of equipment，Quickly grow from intern to independent after-sales engineer。

Three years later，With outstanding performance，He was transferred to the service director of the Xi'an North Office.。In a busy day，He wore blue work clothes that had been washed white all the year round.，Those stubborn traces of oil.，It is the mark of hard work.，It is also the best annotation of his professionalism and perseverance.。

October 1, 2024，Han Gong finished the day's equipment inspection and maintenance.，Go home, have dinner with your family, and go to bed early.。But at 4:50 a.m.，The silence was broken by a rapid ringing of the telephone.。“Master Han，The equipment won't move.！”The other end of the phone，The voice of the customer is anxious and helpless.。Engineer Han got up quickly，Communicate with the driver in a low voice，Telephone guidance, scanning code and placing an order，He drove straight to the customer's mixing station.，In the dark night, his headlight is like a firm light.，Cut through the silence。

After arriving at the scene，He launched a non-stop investigation.。To avoid stagnation of production，He immediately coordinated the removal of the malfunctioning vehicle from the production line.，Focus again on eliminating the problem.。After some careful testing,，Although the fault location is locked，However, the required parts are not available，And once the concrete has set,，The consequences are unimaginable。Time is running out，The loss may expand at any time.。Engineer Han responded calmly，Decisively contact the rental pump truck to guide the material，Successfully saved the whole tank of concrete.。Busy until 8 a.m.，His throat is dry.、Tired hands and feet，But the expression is still focused.。

That day ，He had planned to accompany his son to the zoo.，But I have to put it aside with regret.。Engineer Han returned to the car，Check Parts Progress Now，Frequent follow-up of shipping information，I don't even want to waste a moment of breathing.。October third，Upon arrival of accessories，He drove himself to retrieve it.，Complete the repair at the first time。Just three hours later.，The equipment is running again，The customer's production is on schedule.。

After the event，The customer was filled with emotion：“Master Han is anxious for customers.，He's here，We can rest assured，The next batch of equipment will be Sany.！”Such an evaluation，It is a commendation to Engineer Han.，It is also the best interpretation of the service spirit of Trinity.。This spirit，It's not just written in technology.，More in action，Deeply rooted in the heart of every service engineer。

When Mr. Wu Shengnan, General Manager of Commercial Vehicle, visited Xin Zong, the boss of the customer，General Manager Xin said with emotion.，On Han Yongfei，See the excellent quality of Sany service people.。Accumulate one step to make a thousand Li，It's these countless little things.，This gold-lettered signboard of after-sales service of Sany construction machinery has been achieved.，Who can say that ordinary is not a kind of greatness?？

“Exhaustion of all means with a paranoid attitude

Sany service to the utmost extent”